SIGUS’ mission is to enhance the user services, including but not limited to training, documentation, consulting, helpdesk operation, end user support, job management and services management, of information technology and information system in the member institutions of JUCC by:

• Sharing experiences, ideas, policies and practices on provision and management of user services among SIGUS member institutions;
• Facilitating inter-institution collaboration on joint user services initiatives or projects;
• Promoting good practices and industrial standards to user services practitioners and professionals of member institutions;
• Developing good practices in user services and general reference guidelines in IT services in member institutions.